Buying a Car from Cricks Subaru

Why buy from Cricks Subaru?

You’re thinking of buying a car, we’ve thought about the best way to do it. What comes next are promises that take your process from hold to sold, thought to bought.

We know that every car has a purpose, a story, a track record of experiences that landed you here. So, we want to make it easy.

Cricks Subaru is set up for you to be in charge. From your couch, from the beach, from wherever suits you. We have even got a personal Showroom where you can manage your journey, in your time, at your speed.

Want to visit us? Sure, it’s all there on our stock pages. We can even deliver the car to your driveway.

Where does Cricks Subaru source the vehicles?

Your next Cricks Subaru vehicle has been carefully selected by our Autopact network. Our dealers take the time to bring you the very best to your driveway. You can be confident in your purchase with Cricks Subaru’s promises to you.

The journey

What payment methods are available?

At Cricks Subaru, we have a whole host of payment methods for your convenience. To reserve a vehicle, a Debit/MasterCard or Credit Card is required. Your Cricks Subaru Concierge will guide you through your settlement options.

How can I organise delivery?

When reserving a vehicle with Cricks Subaru, you’ll be able to select from the fastest or cheapest delivery option, to deliver your car to your driveway in a time frame that suits you. Once the funds have been received, we initiate the delivery process through either our Cricks Subaru Oracle or Concierge.

Who do I contact if there are issues with my delivery?

Your Cricks Subaru Concierge will be there for you every step of the way to assist with your queries and can be reached via email or landline at the Dealership.

What if the vehicle is damaged, who do I contact?

In the rare event that your vehicle arrives not as described, simply contact your Cricks SubaruConcierge, who will take care of the rest.

Is it insured when being transported?

Absolutely. Your vehicle will be insured while it’s on its way to your driveway, so you don’t have to worry. Once it arrives to you, your insurance will take over.

Do you deliver out of business hours?

Vehicle delivery typically occurs during business hours. Local deliveries can be arranged through your Cricks Subaru Concierge at a time that suits you.

Can I have it delivered to my place of work?

Your vehicle can be delivered to your place of work if there is loading zone available. Alternatively, your vehicle can be delivered to your home address.

How long can I reserve a vehicle?

You can reserve your vehicle for 24 hours with a fully refundable deposit.

Who pays for the cost if I want to return the vehicle?

If for some reason you’re not happy with your new Cricks Subaru vehicle, you will need to organise to have it returned to the dealership at your own cost. You can view our terms and conditions here.

Can I download and email the car history report?

Absolutely! It’s yours free!

How do I contact roadside assist?

Call Roadside Assist on 1800 817 877 or download the app now – the app can even track where the towing is! The app can be downloaded here

What is included in the free protection plan?

Please refer here. If you have any specific questions, submit an enquiry.

Can I test drive the car?

Of course! Simply get in touch with your Cricks Subaru Team when you would like to visit and take your new car for a spin.

Do you offer finance or vehicles loans?

We provide secured car loans for both business and personal use.

Can I get car insurance through Cricks Subaru?

We are partnered with Allianz and provide premier comprehensive car insurance.

Does getting my rates impact my credit score?

No, it will not impact your credit score.

Do you offer commercial loans?

Yes we do!

What is a credit score?

A credit score shows an individual their credit worthiness with information gathered from credit bureaus.


Where can I find more information about returning my vehicles

You can find information about returning your vehicle here terms and conditions.

Is there a limit on kms the vehicle has travelled in the 14 days?

There is a limit of 500km.

What if I have finance on the vehicle?

The outstanding finance will be paid out and you will be remitted the difference. You will be responsible to pay any loan cancellation fees.

Does the return policy apply to commercial vehicles?

Yes, all retail vehicles.

Who do I contact to return the vehicle?

Car didn’t make the right first impression? No worries! You can request a return.

Are there any fees and charges to return the vehicle?

No, you will be provided a full refund.

Do I get my registration and stamp duty costs back?

Yes, you will be provided a full refund.

Can I exchange the vehicle instead of receiving a refund?

Yes absolutely, submit your exchange request here.

How long does it take to receive a refund?

Please allow up to 7 business days upon confirmation of your return to receive your refund.